How to resolve reCAPTCHA not working in any browser? — Auslogics Blog (2022)

If you’ve been browsing the internet in recent years, you must have been prompted to check a box that says “I’m not a robot”. That’s reCAPTCHA, a free service offered by Google to help mitigate automated attacks on websites. Sometimes, after ticking the small box, you’ll have to solve a short visual or audio test called CAPTCHA to gain access to the website you want to visit.

CAPTCHAs and reCAPTCHAs work similarly, only that CAPTCHAs require more input from you. For example, you may need to solve a math problem, interpret a text, or verify some images. These services can be used by any website to stop usage by automated robots or bots. This technology prevents fake users from viewing pages, making purchases, creating accounts, and logging in.

Lately, users have reported encountering a problem where reCAPTCHA is not working in Google Chrome or other browsers. Some users report that reCAPTCHA shows up as usual, but when they click on it, it just fades away and the website doesn’t open. When they reload the webpage, a warning notification is displayed, stating the following: “Your computer or network may be sending automated queries. To protect other users, we can’t process your request right now.”

Why Is ReCAPTCHA Not Working in Windows 10?

You may be wondering what’s causing the “reCAPTCHA not working in Chrome” issue. Well, there could be several reasons:

  • Your browser version is outdated.
  • Your PC is infected with malware.
  • The browser profile is corrupted.
  • Your IP address was banned because of detected suspicious activity.
  • Your VPN or proxy service is interrupting the reCAPTCHA process.

If you’re struggling to resolve the reCAPTCHA error on any of your browsers, here are a few troubleshooting steps to help you.

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How to Fix ReCAPTCHA Not Working in Chrome, Firefox, and Other Browsers

Solution 1: Update Your Browser

Regardless of whether you’re using Chrome, Firefox, Opera, or Microsoft Edge, it’s always recommended to keep your browser updated. Updates not only enhance the security of the browser but also fix bugs and improve some functionalities.

Here is how to update Google Chrome:

  1. Launch the Chrome browser and click the three-dot menu icon in the top right corner to display the browser’s settings.
  2. Select Help > About Google Chrome to open the “About Chrome” page.
  3. Chrome will automatically check if there are any updates available. If there are, it will automatically install the updates.
  4. After the updates have been successfully installed, relaunch Google Chrome and try accessing the website that triggered the “reCAPTCHA not working” issue to check if it has been fixed.

Here is how to update Mozilla Firefox:

  1. Double-click Firefox’s icon on your desktop to launch the browser, and click on the three lines in the top right corner to bring up the menu.
  2. Click on the “Help” option and select “About Firefox”. The browser will check if there are new updates available. If it finds any, Firefox will automatically download and install them on the next restart.

Here is how to update Microsoft Edge:

  1. Launch Microsoft Edge, and click on the main menu button (the three dots in the top right corner) to display its settings.
  2. Hover your mouse over the “Help and feedback” option and select “About Microsoft Edge”.
  3. Edge should automatically initiate a scan to check for available updates online. If it finds any, it will automatically download and install them.
  4. Once the updates are installed, you’ll be prompted to restart Microsoft Edge to complete the updating process.

If you’re still encountering the reCAPTCHA not working issue after updating your browser, continue to the next solution below.

Solution 2: Scan for Malware

Malware can penetrate your system when you download malicious files or apps from the internet. It can also arrive via emails when you open infected links or images. Some browser extensions could also be designed to hide malware threats, such as adware, browser hijackers, and Trojans, which get injected into your PC without your knowledge.

So, before you proceed any further, it’s advisable to scan your PC for malware to make sure that it’s not causing the reCAPTCHA problems. You can use Windows Security, the free antivirus provided by Microsoft for Windows operating systems. Here is how to do so:

  1. Go to your system tray and click on the “Windows Security” icon. If it’s not there, check under the “Show hidden icons” option. Alternatively, press the Windows logo key, type “Windows Security” (without quotes), and hit “Enter”.
  2. Open the “Virus & threat protection” option and click on the “Quick scan” button. A scan will be initiated to check for malware. For more scan options, click on the “Scan options” link and choose a scan option.

If Windows Security detects any threats, it will quarantine them to let you analyze them and remove them from your machine.

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For a more comprehensive scan, we recommend using an advanced security program like Auslogics Anti-Malware. This is a malware removal tool that works more aggressively compared to regular antivirus software and is designed to detect malicious items that your main antivirus application may miss.

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Once installed, the program initiates a scan to check all the areas that are vulnerable to attacks. If it detects any suspicious items, it will automatically quarantine them, allowing you to analyze them and decide whether to restore them or remove them from the machine. We know that some types of malware can be difficult to detect given the complex nature of their design. But with Auslogics Anti-Malware, you can be guaranteed no kind of malware will be left behind.

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You can even schedule regular scans to ensure maximum protection 24/7. Once the scan is complete and you’ve managed to get rid of any existing malware, restart your computer and reload the browser that caused the reCAPTCHA issue.

If the error is still there, it could be due to network problems.

Solution 3: Reset Your IP Address

If the reCAPTCHA prompt is not working on any of your browsers, it might indicate a problem with your network. Some users said that resetting their IP address had helped to resolve the reCAPTCHA problem.

To reset your IP address, follow these steps:

  1. Open an elevated Command Prompt. To do that, press the Win + R shortcut, type CMD into the “Run” dialog box, and press the Ctrl + Shift + Enter shortcut.
  2. In the Command Prompt (Administrator) window, type or paste the command lines below one after the other and press “Enter” after each one:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
  3. Once all the commands have been executed successfully, open any browser and check if the reCAPTCHA feature is working again.

Solution 4: Create a New User Profile

The issue in question could also be triggered by a corrupted browser profile. To fix this, we’ll show you how to create a new user profile in your browser.

For Chrome users:

  1. If Chrome is open, exit it completely and close any related processes in Task Manager.
  2. Now, launch File Explorer by pressing the Win + E shortcut and browse to this path: %LOCALAPPDATA%\Google\Chrome\User Data\. Alternatively, open the “Run” box (Win + R), paste the path into the text box, and press “Enter”.
  3. Under the “User Data” folder, locate the “Default” folder, right-click on it and select “Rename”.
  4. Assign it an appropriate name of your choosing, such as “Default Old”.
  5. Restart Chrome.

The browser will create a new “Default” folder, thereby creating a new user profile.

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For Microsoft Edge users:

  1. Click on the three dots to open the menu, and select “Settings”.
  2. On the “Settings” page, click on the “+ Add profile” option at the top of the page and click on the blue “Add” button in the pop-up window.
  3. You can sign in to sync data or choose to continue without signing in. This will open a new browser page. Check to see if you can enter reCAPTCHA to access a webpage or create an account.

For Firefox users:

  1. Launch the Firefox browser and click on the three bars in the top right corner to open the Settings menu.
  2. Typeabout:profilesinto the address bar and hit “Enter”.
  3. On the “About Profiles” page, click on the “Create a New Profile” button.
  4. In the “Create Profile Wizard” pop-up window, select “Next”.
  5. Assign the new profile a name and change the default folder to store user-related data (if necessary).
  6. Click on “Finish”.
  7. After you’re done, the new profile will be listed in the Profile Manager. The new profile will become the default profile the next time you restart Firefox.

You shouldn’t experience the reCAPTCHA issue with the new user profile.

Solution 5: Disable Your VPN or Proxy Service

Most users who were using a VPN or proxy service reported that disabling it had fixed the reCAPTCHA problem. The VPN or proxy service could be hindering the reCAPTCHA functionality. Disable it temporarily to check if the issue goes away. If it does and you’re paying for the premium service, you may have to get in touch with your service provider for further assistance.

Hopefully, you now know how to make reCAPTCHA work properly again on your Windows 10 machine. If you have additional information, please feel free to share it with our community by posting your comments below.

FAQs

What to do if your reCAPTCHA is not working? ›

Make sure your browser is fully updated (see minimum browser requirements) Check that JavaScript is enabled in your browser. Try disabling plugins that might conflict with reCAPTCHA.

Why does my browser not show CAPTCHA? ›

The issue of a missing CAPTCHA image upon registration or in the survey itself occasionally occurs in certain versions of browsers, most often in Google Chrome. We recommend you first delete your browser cookies and try registering again.

How do you solve Cannot contact reCAPTCHA check your connection and try again? ›

  1. ▶ Solution 2: Disable the VPN or Proxy service. As I mentioned the Urban VPN, reCAPTCHA functionality may also be hindered by VPN connections. ...
  2. ▶ Solution 3: Try different Web Browsers. ...
  3. ▶ Solution 4: Update Chrome to the latest version. ...
  4. ▶ Solution 5: Check your IP address.
1 Oct 2021

How do I enable CAPTCHA on Chrome? ›

Google Chrome
  1. Click the (Customize and control Google Chrome) button on the top right of Chrome.
  2. Click "Settings" and then "Privacy and security".
  3. Click "Site settings" and then "JavaScript".
  4. Enable the option "Sites can use Javascript".

How do I complete CAPTCHA verification? ›

A CAPTCHA test is made up of two simple parts: a randomly generated sequence of letters and/or numbers that appear as a distorted image, and a text box. To pass a the test and prove your human identity, simply type the characters you see in the image into the text box.

How do I pass reCAPTCHA? ›

How to Bypass Google ReCAPTCHA Images
  1. Use Sign-in Google Search. ...
  2. Solve Audio Challenge: It's Much Faster. ...
  3. Use a VPN. ...
  4. Use ReCAPTCHA Bypass Bots. ...
  5. Hire a Captcha Solving Service.
15 Jun 2021

What is a reCAPTCHA error? ›

reCAPTCHA analyzes interactions with the website to detect if they are made by a human or some form of automated abuse. Sometimes, you may see a "failed reCAPTCHA check" error message while trying to create or amend your account. This means the website believes your actions may be those of a bot.

What does failed CAPTCHA mean? ›

One of the most common reasons is issues with the browser compatibility, when the captcha fails to register the input if you are not on the latest version of the browser.

How do I find the CAPTCHA code? ›

Internet Explorer - Click the Refresh button in your browser and try again. You should see the CAPTCHA image. Firefox - If you are using Firefox with Add-ons enabled, then disable the Add-ons, restart your browser and reload the web page. You should then be able to view the CAPTCHA.

How do I connect to a reCAPTCHA service? ›

How to Use reCAPTCHA
  1. Sign up for an API key pair for your site. Click here to start the process.
  2. Select 'Admin Console'
  3. Type your website URL.
  4. Select reCAPTCHA v2.
  5. Enter your website's URL under 'Domains'
  6. Enter emails of the administrators.
  7. Accept reCAPTCHA Terms of Service.
  8. Submit the form. Your API keys will be generated.

How do you fix steam your response to the CAPTCHA appears to be invalid please re verify that you're not a robot below? ›

Apparently, the Steam app runs the best with the Google Chrome browser, however, due to the cookies and site data, you may experience the invalid Captcha error. Therefore, clearing the cookies and site data from Chrome may fix the issue and help you continue with the Steam sign up process.

How do I fix the CAPTCHA problem in Firefox? ›

FIX reCAPTCHA not working in Chrome, Firefox, or any browser
  1. Reasons that cause reCAPTCHA not working issue in browser. ...
  2. 1] Update your web browser to its latest version. ...
  3. 2] Disable your VPN or Proxy Service. ...
  4. 3] Disable your extensions. ...
  5. 4] Reset IP address. ...
  6. 5] Check for malware on your PC. ...
  7. 6] Create a new user profile.
19 May 2022

How do I unblock Google reCAPTCHA? ›

Unlock Captcha with G Suite or Gmail Accounts - My Google Account

How do you add reCAPTCHA to HTML? ›

How to set-up your Google reCAPTCHA account?
  1. Go to the "Admin" page (click the admin button on the top right of the page).
  2. Click on the + (plus) symbol on the top bar to create a new site.
  3. Add a label, for example, add your domain name.
  4. Pick the reCAPTCHA type. ...
  5. Enter your website domain name.

What is the difference between CAPTCHA and reCAPTCHA? ›

reCAPTCHA is a free service from Google that helps protect websites from spam and abuse. A “CAPTCHA” is a turing test to tell human and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out.

Can you bypass CAPTCHA? ›

Simple CAPTCHAs can be bypassed using the Optical Character Recognition (OCR) technology that recognizes the text inside images, such as scanned documents and photographs. This technology converts images containing written text into machine-readable text data.

How do I know if reCAPTCHA is working? ›

You can test invisible recaptcha by using Chrome emulator. You will need to add a new custom device (BOT) in developer tools, and set User Agent String to Googlebot/2.1 on Desktop . Then use the new BOT device when testing on your site to trigger the recaptcha authentication.

Is Google reCAPTCHA free? ›

reCAPTCHA is a free service that protects your website from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive CAPTCHAs to keep automated software from engaging in abusive activities on your site. It does this while letting your valid users pass through with ease.

What triggers reCAPTCHA? ›

Google explains that a CAPTCHA can be triggered by automated processes sometimes caused by worms, proxy search traffic going through infected computers or DSL routers, or from some SEO ranking tools.

Why do I have to complete a CAPTCHA? ›

Why's it important? A CAPTCHA helps protect your site from spam and abuse. This includes preventing bogus comments on your blog, fraudulent purchases on your store, or fake registration submissions.

How long does reCAPTCHA last? ›

Note: reCAPTCHA tokens expire after two minutes. If you're protecting an action with reCAPTCHA, make sure to call execute when the user takes the action rather than on page load. You can execute reCAPTCHA on as many actions as you want on the same page.

How do I update my Chrome browser? ›

You can check if there's a new version available:
  1. On your Android phone or tablet, open the Play Store app. .
  2. At the top right, tap the profile icon.
  3. Tap Manage apps & device.
  4. Under "Updates available," find Chrome. .
  5. Next to Chrome, tap Update.

How do I fix reCAPTCHA error for site owner invalid domain for site key? ›

Solution
  1. The most effective way to resolve this is to add the correct domain name to the site key: Visit https://www.google.com/recaptcha/admin and log into your Google account. Choose your correct Site Key from the dropdown list.
  2. Click on Settings.
  3. In the Domains section, add the correct domain name.
15 Jan 2020

How many types of CAPTCHA are there? ›

Modern CAPTCHAs fall into three main categories—text-based, image-based, and audio.

How do I enable CAPTCHA? ›

Enable Google reCAPTCHA
  1. In the Settings panel, click Advanced, then click External API Keys and scroll down to Google reCAPTCHA.
  2. Click the link to get your Google reCAPTCHA API Keys. ...
  3. Click v3 Admin Console.
  4. Enter a label to help you identify your site. ...
  5. Click reCAPTCHA V2. ...
  6. Click "I'm not a robot" Checkbox.
2 Sept 2022

What is CAPTCHA verification code? ›

Captcha Verification (or Completely Automated Public Turing Test to tell Computers and Humans Apart) is a common web technique used to help ensure that your respondents are real humans and not a program written to spam your survey. The respondent is asked to check a box to prove that they are human.

How do I verify CAPTCHA on Steam? ›

How to Fix the Captcha Not Working Error in Steam?
  1. Delete Browser Cookies & Site Data.
  2. CMD: Flush DNS & Reset Winsock.
  3. Toggle Off Proxy Server & disable VPNs.
  4. Try another Browser.
  5. Login on the Steam App.
9 May 2022

Can I change my Steam name? ›

Your SteamID and Steam Account Name can not be changed, even by Steam Support staff members. Your player name can be changed at any time in your Profile Settings, under "Edit my Profile" page.

Why is there a problem creating my Steam account? ›

Server Issues

Such outages have prevented users from registering, verifying, and logging in among other things. A Steam server outage may be the cause of the issue that occurs when you try to create your account. You can check if there are any server issues on Steam by using websites like Downdetector or SteamDB.

Why is I'm not a robot not working? ›

If you are frequently seeing “I'm not a robot” message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool if you use Chrome and Windows operating system. If you have removed any malware then reset the browser settings to initial settings.

How do I fix invalid CAPTCHA on Chrome? ›

reCAPTCHA not working in Chrome, Firefox, or any browser
  1. Update your web browser to its latest version.
  2. Disable your VPN or Proxy Service.
  3. Disable your extensions.
  4. Reset IP address.
  5. Check for malware on your PC.
  6. Create a new user profile.
  7. Reset your browser.
19 May 2022

What is a reCAPTCHA error? ›

reCAPTCHA analyzes interactions with the website to detect if they are made by a human or some form of automated abuse. Sometimes, you may see a "failed reCAPTCHA check" error message while trying to create or amend your account. This means the website believes your actions may be those of a bot.

What does failed CAPTCHA mean? ›

If your CAPTCHA isn't being accepted, the problem might not be with your reading or your typing — the code might simply have expired. If you open a page and don't submit your entry form right away, your CAPTCHA might be invalid.

Why do I have to complete a CAPTCHA? ›

Why's it important? A CAPTCHA helps protect your site from spam and abuse. This includes preventing bogus comments on your blog, fraudulent purchases on your store, or fake registration submissions.

Why does Google say I am not a robot? ›

Google interprets that your IP address / device sends multiple search requests at the same time (this creates a suspicious effect on the search engine). With CAPTCHA, Google makes sure that you are not a robot or a computer program that sends multiple requests for search or spam.

How do I unblock Google reCAPTCHA? ›

Unlock Captcha with G Suite or Gmail Accounts - My Google Account

How do I connect to a reCAPTCHA service? ›

How to Use reCAPTCHA
  1. Sign up for an API key pair for your site. Click here to start the process.
  2. Select 'Admin Console'
  3. Type your website URL.
  4. Select reCAPTCHA v2.
  5. Enter your website's URL under 'Domains'
  6. Enter emails of the administrators.
  7. Accept reCAPTCHA Terms of Service.
  8. Submit the form. Your API keys will be generated.

How do I find the reCAPTCHA key? ›

  1. In the Google Cloud console, go to the reCAPTCHA Enterprise page. Go to reCAPTCHA Enterprise.
  2. Verify that the name of your project appears in the resource selector at the top of the page. ...
  3. Click Create key.
  4. In the Display name field, enter a display name for the key.
  5. Create a site key for a website or mobile platform.

How do I know if reCAPTCHA is working? ›

You can test invisible recaptcha by using Chrome emulator. You will need to add a new custom device (BOT) in developer tools, and set User Agent String to Googlebot/2.1 on Desktop . Then use the new BOT device when testing on your site to trigger the recaptcha authentication.

Can you bypass CAPTCHA? ›

Simple CAPTCHAs can be bypassed using the Optical Character Recognition (OCR) technology that recognizes the text inside images, such as scanned documents and photographs. This technology converts images containing written text into machine-readable text data.

How long does reCAPTCHA last? ›

Note: reCAPTCHA tokens expire after two minutes. If you're protecting an action with reCAPTCHA, make sure to call execute when the user takes the action rather than on page load. You can execute reCAPTCHA on as many actions as you want on the same page.

How many types of CAPTCHA are there? ›

Modern CAPTCHAs fall into three main categories—text-based, image-based, and audio.

How do you add reCAPTCHA to HTML? ›

How to set-up your Google reCAPTCHA account?
  1. Go to the "Admin" page (click the admin button on the top right of the page).
  2. Click on the + (plus) symbol on the top bar to create a new site.
  3. Add a label, for example, add your domain name.
  4. Pick the reCAPTCHA type. ...
  5. Enter your website domain name.

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