Amazon Shipping Scam (2021) - Scam Detector (2022)

Amazon Shipping Scam: How It Works

The list of Amazon scams continue to grow every day, the newest addition being the Amazon Shipping Scam. Amazon is one of the most widely used online retailers and the biggest e-commerce site, with over 2.5 billion visits each month. The main reason for Amazon’s overwhelming popularity is its ease of use for consumers.

However, with this popularity comes a downside; scams aimed at bilking customers of the online retail giant. Besides the Amazon Jobs From Home approach, crooks have been hitting with a series of other fraudulent activities when it comes to shipping.

Amazon Shipping Scam (2021) - Scam Detector (1)

How does the Amazon ShippingScam work? There are four variations. Let’s take a look:

Scenario 1: Shipment Is Sent To a Different Address

The first variation of the Amazon Shipping Scam is the “Deliberately Wrong Address” approach. Watch the video below to see this scam in action:

Essentially, this is how it works: you purchase an expensive item (camera, laptop, etc.) and pay for it. The third-party seller on Amazon sends a package to your city, but one that doesn’t contain the product – only garbage or heavier useless items. The scammer sends the box to a different address – a commercial location – where the package is received with a signature by a receptionist.

Creating a record of delivery, the scammer has the job done. When you complain about the package never being handed over despite the notifications, the signature along with the confirmation of delivery is shown, making refund impossible.

Scenario 2: Amazon Can’t Ship To Your Location

The second variation of the scam is the “Amazon can’t ship to your location” approach.

In this case, once you try to purchase a low-priced item and put it in your online cart, the seller sends a notification saying that “the item can’t be shipped to your location”. Amazon Shipping Scam 101.

After a day or two, you will get an email saying that the item has been shipped to your address and “Amazon requires you to wire the money”. Basically, the scammer diverts sales outside the checkout process. And, of course, he doesn’t send the product.

Scenario 3: Incorrect Shipping Address

The third variation of the Amazon/DHL package scheme is a phishing scam. It is centered on Amazon or DHL shipping notifications, involving scammers sending you an email verification of your processed Amazon order but the email contains an incorrect shipping address.

The victim is then required to click a link in the email to correct the information; when the link is clicked malware is released ontothe computer or device that captures passwords or private information.

Scenario 4: Tracking Number Attached

In the fourth variation of the Amazon Shipping scam, criminals claim to be from well-known shipment services. Examples are DHL, UPS,or FedEx, in which they include terms such as ‘tracking notification’, tracking number’, ‘pickup date’, or ‘Processing completed successfully’. Just as in the above Amazon example, the zip file attached to the message contains malware.

(Video) Most Common Amazon SCAMS To Be Aware Of!

Such schemes are the UPS Delivery Text Message Scam or the bogus FedEx Text Message.

Amazon Shipping Scam (2021) - Scam Detector (2)

Amazon Delivery Scam: How To Avoid

If you receive one of these order verification look at it closely. Are there misspellings? Is the domain in the email address from Amazon (i.e. joesmith@amazon.com)? If not, these are good indicators that the email is fraudulent.

To protect yourself, if you are in any way concerned about the validity of email verification from any online retailer, contact their customer service department; they will be able to verify if the communication came from them.

Shopping online is a convenient way to do business; however, make sure to take the proper precautions to protect your identity while doing so.

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Acording to Amazon’s Help page on their official website, here are a few tips for you to keep in mind:

“DO NOT send money—by cash, wire transfer, Western Union, PayPal, MoneyGram or other means, including by Amazon Payments—to a seller who claims that Amazon or Amazon Payments will guarantee the transaction, refund your funds if you are not satisfied with the purchase, or hold your funds in escrow.

DO NOT make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.

DO NOT make a payment because you are “guaranteed” a credit card or loan.

DO NOT respond to an Internet or phone offer that you aren’t sure is honest.

DO NOT make a payment to someone you don’t know or whose identity you can’t verify.

When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Do not send the payment until you are comfortable with the transaction.

From time to time you may receive emails that look like they come from Amazon Payments, but they are falsified. These emails may direct you to a website that looks similar to the Amazon Payments website; you might even be asked to provide account information such as your email address and password combination.

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(Video) Amazon Shopping Credit Scam

These false websites can steal your sensitive login or payment information, which is then used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.

Here are some key points to protect yourself from fraudulent emails:

1. Know what Amazon Payments won’t ask you to provide in an email

Amazon Payments may at times need to ask you for important information, but you will always be directed to provide this information through the Amazon Payments website.

You should not provide personal information such as the following in an email:

Your full or partial social security number or tax identification number

Your date of birth

Your credit card number, PIN, or credit card security code (including “updates” to any of the above)

2. Be wary of attachments in suspicious emails

We recommend that you do not open any email attachments from suspicious or unknown sources – which could lead to the Amazon Prime Review Scam. Email attachments can contain viruses that can infect your computer when the attachment is opened or accessed.

If you receive a suspicious email purportedly sent from Amazon Payments which contains an attachment, we recommend that you delete the email—do not open the attachment.

3. Look for grammatical or typographical errors

Be on the lookout for poor grammar or typographical errors. Some phishing emails are translated from other languages or are sent without being proofread, and as a result, contain bad grammar or typographical errors.

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4. Check the return address

Is the email from Amazon Payments? While phishers can send forged email to make it look like it came from Amazon Payments, you can sometimes determine whether or not it’s authentic by checking the return address. If the “from” line of the email looks like amazon-security@hotmail.com or amazon-fraud@msn.com or contains the name of another Internet service provider, you can be sure it is a fraudulent email.

5. Check the website address

Genuine Amazon Payments websites are always hosted on one of the following domains:

https://payments.amazon.com

https://resolutioncenter.payments.amazon.com

(Video) Proactively Detect and Prevent Online Fraud with Amazon SageMaker and Amazon Fraud Detector

https://authorize.payments.amazon.com

Sometimes the link included in spoofed emails looks like a genuine Amazon Payments address. You can check where it actually points to by hovering your mouse over the link; the actual website to which it points will be shown in the status bar at the bottom of your browser window or as a pop-up.

We never use a web address hosted on a domain other than the ones listed above. For example, variant domains such as “http://security-payments-amazon.com/. . .” or an IP address (a string of numbers) followed by directories such as “http://123.456.789.123/payments.amazon.com/. . .” are not valid Amazon Payments websites.

Alternately, sometimes the spoofed email is set up such that if you click anywhere on the text you are taken to the fraudulent website. Amazon.com will never send an email that does this. If you accidentally click on such an email and go to a spoofed website, do not enter any information; instead, just close that browser window.

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6. If an email looks suspicious, go directly to the Amazon Payments website

When in doubt, do not click the link included in an email. Go directly to https://payments.amazon.com and log on to your Amazon Payments Account to view recent purchases, or to review your account information. If you cannot access your account, or if you see anything suspicious, let us know right away. You can contact us from the Payments website.

7. Protect your account information

If you did click through from a spoofed or suspicious email and you entered your Amazon Payments account information, you should immediately update your Amazon.com password. You can do this by going directly to http://www.amazon.com and clicking Your Account. On the next page, click the Change your name, email address, or password link.

If you submitted your credit card number to the site linked to the forged email message, we advise that you take steps to protect your information. You might want to contact your credit card company, for example, to notify them of this matter.

You should also delete that credit card from your Amazon Payments account to prevent anyone from improperly regaining access to your account.”

How To Report The Fake Amazon ShippingScam:

Make your family and friends aware of the Amazon shipment scams by sharing this article on social media using the buttons provided. You can also officially report the scammers to Amazon using the link below:

Report To Amazon Here

You can also report scammers for any other types of fraud to the Federal Trade Commission.

How To Protect Yourself More:

If you want to be the first to find out the most notorious scams every week, feel free to subscribe to the Scam Detector newsletter here. You’ll receive periodical emails and we promise not to spam. Last but not least, use the Comments section below to expose other scammers.

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FAQs

What does brushing mean Amazon? ›

Brushing is a scam in which third-party Amazon vendors send people products they never actually bought. While this may seem an odd scam at first, it is all to do with exploiting Amazon's search ranking system. The algorithm favours items with high sales volumes and good reviews.

What is the Amazon return scam? ›

A return scam occurs when a buyer returns an item that is different or damaged. They happen pretty often on Amazon, especially with expensive electronics. It might be hard to believe, but buyers make use of the slickest moves to get away with their endeavor.

How does a brushing scam work? ›

How Do Brushing Scams Work? A seller creates a fake account using your name and address. Brushing scam vendors then use this account to purchase their own product and send it to your address. Once the package is delivered, the scammer uses the fake account to post a glowing five-star review.

How do I know if Amazon email is real? ›

If your email client uses Brand Indicators for Message Identification, you'll be able to see the Amazon logo to identify authentic emails from Amazon. To see if your email client supports this feature, check the documentation for your email client.

Can I keep an Amazon package that was delivered to me by mistake? ›

Can I keep Amazon packages delivered to my house by mistake? Credit: Amazon Yes, you can! According to the Federal Trade Commission (FTC), you aren't legally required to return merchandise that was sent to you by accident.

Why did I get a message about a package I didn't order? ›

When a customer receives a package they didn't order, it may be a scam sometimes called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses. If you receive a package, or item, that you didn't order, confirm it's not a gift to you.

Can you get a refund on Amazon without returning the item? ›

Amazon Refund Trick Without a Return Summary

You contact Amazon customer service and claim that you have not received the item you ordered or that the item is damaged. Amazon will then issue a refund without requiring you to return the item. So you get to keep the item and its price.

Can Amazon ban you for too many refunds? ›

Yes, that's right - Amazon may ban your account if you return too many items. This usually only occurs if you're returning more than 10% of your purchases, and there's little evidence of actual problems with the products.

Is there a fake Amazon customer service number? ›

Beware of phony websites and phone numbers for Amazon. The actual toll-free customer-service number is 888- 280-4331. Don't necessarily trust phone numbers that turn up during an internet search.

What to do if you get an unexpected package? ›

Report it to the retailer and SCDCA.

If you can easily identify what company the merchandise came from, you can file a complaint with them. For companies like Amazon, brushing and fake reviews violate their policies, so you can report any type of unexpected package that is delivered by them.

Is brushing illegal? ›

"Brushing" is illegal in most countries and websites are obliged to take fake reviews offline. Change the passwords on your online accounts (even the ones that have nothing to do with shopping, like your social media).

Is there a scam about packages being delivered? ›

Many delivery scams start with a text message or an email about delivering a package to your address, according to the Better Business Bureau. These messages often include a "tracking link" that you are urged to click in order to update your delivery or payment preferences.

What is Amazon's official email? ›

What is Amazon's email address? You can contact their support by writing to one of the emails: primary@amazon.com, resolution@amazon.com, orders@amazon.com, charge-inquiries@amazon.com.

Does Amazon notify you if someone tries to log into your account? ›

If someone were to try to access your account and change your security settings, Amazon will send you an email to confirm you're the one who's making the change(s). Likewise, having a phone number linked to your account will act as a backup method to receive one-time passcodes (more on this below).

What is an example of a phishing email? ›

The cyber criminal knows the victim made a recent purchase at Apple for example, and sends an email disguised to look like it is from Apple customer support. The email tells the victim that their credit card information might have been compromised and to confirm their credit card details to protect their account.

Why am I getting texts about a package? ›

This type of text message is a scam called smishing. Smishing is a form of phishing that involves a text message or phone number. Victims will typically receive a deceptive text message that is intended to lure the recipient into providing their personal or financial information.

Can I keep items delivered by mistake? ›

Normally, you have every right to keep them. In fact, the law is on your side too. No law will force you to return the items that have been wrongly delivered to you to the sender or to pay for them.

What to do if you get a package with your address but not your name? ›

Cross out the barcode and write “Not at this Address: Return to Sender.” You can also just cross out the barcode and write “Return to Sender.”

What items does Amazon not require you to return? ›

Items that Can't be Returned
  • Computer laptops, desktops, and Kindles more than 30 days after delivery.
  • Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC.

Why does Amazon not want me to return? ›

In some cases, Amazon could determine that a refund can be issued without a return. This decision will mostly depend on the cost of the item. If the price is so low that it exceeds the cost of shipping it back to Amazon, as well as inspecting it and restocking it, they may decide it's not worth the logistical hassle.

Does Amazon check their returns? ›

When asked about Amazon checking returns, a Process Assistant states that yes, Amazon does check returns, but the detail and severity of the check will depend on what the item was, whether it is a high fraud item, and whether the customer has a clean account, or whether they return items often.

Can you go to jail for scamming Amazon? ›

An Amazon shopper faces up to 20 years in jail for $290,000 fraud. Prosecutors say he bought Apple, Asus, and Fuji products, then mailed cheaper items as returns.

What does Amazon do with all the returns? ›

Returned items are put through a detailed inspection process, and if the product meets our high-quality standards, the item is tagged as “new” and is re-listed for sale. Most returned products meet this bar and are put back on our digital shelves for other customers.

How many times can I return something to Amazon? ›

On the basis of the technician's evaluation report, we will provide resolution. This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Why am I getting so many spam calls all of a sudden 2022? ›

Why am I getting spam calls all of a sudden? Usually, it's because your number has been sold in a group list of phone numbers to other scammers. Remember, you can always report spam calls to the Better Business Bureau and also the Federal Trade Commission.

What is Amazon's real phone number? ›

Call Amazon customer service

Amazon's customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week. Like most major retailers, Amazon prefers that you use one of its automated customer support methods.

What is this phone number 888 280 4331? ›

Amazon's customer service phone number is 1-888-280-4331. This number operates 24/7.

What does a suspicious package look like? ›

Common Characteristics of Suspicious Packages

Package is rigid, bulky, or has excessive tape/string. Poor handwriting, misspellings, improperly addressed. Excessive postage, no postage, or no/strange return address. Ticking, vibration, abnormal sounds, strange odors.

Which of these is a possible indicator of a suspicious package? ›

One indicator of a suspicious package or piece of mail includes inappropriate or unusual labeling, such as: Excessive postage. Misspelled common words. No return address or strange return address.

Does Amazon send random packages? ›

"By rule, Amazon can throw these packages away, but now they're running a promotion and giving away random packages for just $1! You can easily get appliances, iPhones, kitchen items, or other items!" one post read. Some of the posts link to a sign-up form to receive one of these packages.

Is it good to brush teeth with baking soda? ›

Baking soda is an effective teeth whitener when used appropriately to brush the teeth. Keep in mind that it is also important to maintain regular dental visits and continue using a good toothpaste with any baking soda brushing routine.

What is empty package scalping? ›

Empty package scalping is an e-commerce scheme where an online business will inflate successful package delivery statistics on popular e-commerce platforms by mailing and then tracking successful delivery of fake or empty packages.

Should you brush your teeth? ›

The American Dental Association recommends brushing your teeth twice a day with fluoride toothpaste for two minutes each time. When you brush your teeth, you help remove food and plaque — a sticky white film that forms on your teeth and contains bacteria.

Can you get scammed by opening a text message? ›

Text message or SMS phishing—also called “smishing”—occurs when scam artists use deceptive text messages to lure consumers into providing their personal or financial information.

Can tracking numbers be fake? ›

Providing a phony tracking number allows scammers to stall and shift blame for the missing package to the shipping service. In reality, your purchase never existed in the first place. You may even get shipping notices without purchasing from a new website.

How can I find out who sent me a package? ›

  1. 1 Check the label. Check the label if you have already received the package. ...
  2. 2 Track the package. Track the package if you have not received it yet. ...
  3. 3 Call UPS at 1-800-742-5877. Call UPS at 1-800-742-5877 (1-800-PICK-UPS) with your tracking number or label information to get the information you need.

How can you tell if an Amazon email is real? ›

If your email client uses Brand Indicators for Message Identification, you'll be able to see the Amazon logo to identify authentic emails from Amazon. To see if your email client supports this feature, check the documentation for your email client.

How do I know if an Amazon text is real? ›

Let's go over the differences so you'll know what to look for. Fake texts: come from emails and regular ten-digit phone numbers or even people's names. The real text has a source number, usually between four and seven numbers. Fake texts: include poor grammar and missed punctuation.

How do I speak to Amazon customer service? ›

Phone number for Amazon's Customer Services : Reach 804-408-7883.

Can your Amazon account get hacked? ›

If you use a weak password for your Amazon account, it's possible that a hacker will be able to crack it using automated software. Solution: Your password should be over 10 characters and include a mix of letters, numbers, and symbols.

Is Amazon security alert real? ›

Amazon cares about your privacy and security. We may occasionally send you Security Alerts about important changes to your account, or if we notice new activity that we want to confirm with you.

Has Amazon com been hacked? ›

14 million alleged Amazon and eBay account details sold online. An unknown user was offering the data of 14 million Amazon and eBay customers' accounts for sale on a popular hacking forum. The data appears to come from users who had Amazon or eBay accounts from 2014-2021 in 18 different countries.

What are 3 signs of a phishing email? ›

What are the key signs of a phishing email?
  • An unfamiliar greeting.
  • Grammar errors and misspelled words.
  • Email addresses and domain names that don't match.
  • Unusual content or request – these often involve a transfer of funds or requests for login credentials.
  • Urgency – ACT NOW, IMMEDIATE ACTION REQUIRED.

What happens if I click on a phishing email? ›

A Hacker May Receive Information From or About You

If you click on a phishing link, the attacker will automatically receive some basic data, such as your device statistics, approximate location and any other information you may have voluntarily provided.

What does brushing mean in slang? ›

(slang) (phrasal verb) in the sense of ignore. Definition. to dismiss and ignore (a person), esp. curtly.

What is brushing in slang? ›

(slang) brush off. to dismiss or get rid of abruptly or rudely.

What does brushing someone mean? ›

to refuse to consider what someone says, or to not admit that something may be true or important: The committee chairman brushed her off when she tried to raise the issue.

What if I receive a package with my address but different name? ›

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it's different from yours. The company will come and pick up the product within a reasonable time frame.

What does bruh mean? ›

Bruh is an informal term for a male friend, often used as a form of address. For example: Hey, bruh, can you pass me the remote? While bruh has been recorded in Black English dating back to the 1890s, bruh spread as an interjection variously expressing surprise or dismay since at least the 2010s.

What is the meaning of I'm blushing? ›

1 : to become red in the face especially from shame, modesty, or confusion. 2 : to feel shame or embarrassment. 3 : to have a rosy or fresh color : bloom.

What do you mean by repudiate? ›

1a : to refuse to accept especially : to reject as unauthorized or as having no binding force repudiate a contract repudiate a will. b : to reject as untrue or unjust repudiate a charge. 2 : to refuse to acknowledge or pay repudiate a debt. 3 : to refuse to have anything to do with : disown repudiate a cause …

How do you politely brush someone off? ›

“You just say something like, “Sorry, I'm not interested.” or “No.” If you want to be extra gentle about it, you can say something like, “I'm flattered, but not interested.”, “No, thank you.”, or “Thank you for asking, but I'm not interested.” If they push for anything beyond that, they are the ones being rude.”

What is Snapchat brush? ›

Snapchat has a couple of new features rolling out Tuesday, including the ability to record multiple 10 second Snaps continuously, and a new “Tint Brush” that allows you to selectively color specific objects or areas of your snaps.

What does it mean to be brushed off? ›

Definition of brush-off

: a quietly curt or disdainful dismissal.

What does rubbing off on me mean? ›

phrasal verb. rub off (on/onto somebody) ​(of personal qualities, behaviour, opinions, etc.) to become part of a person's character as a result of that person spending time with somebody who has those qualities, etc. Her sense of fun has rubbed off on her children. Let's hope some of his good luck rubs off on me!

What does dust your shoulders off mean? ›

If you've just been in a fight with someone wrestling on the ground, when you get up you might brush the dust off your shoulders. It's a sign that you're unhurt and in control of the situation.

What does brushing your shoulders mean? ›

Get that dirt off your shoulder.” To brush one's shoulders off, according to the Urban Dictionary, “means to brush off negative energy of statements made about you.”

Is it legal to keep a package accidentally delivered to you? ›

As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient.

Can I keep items delivered by mistake? ›

Normally, you have every right to keep them. In fact, the law is on your side too. No law will force you to return the items that have been wrongly delivered to you to the sender or to pay for them.

Can you open a package that has your address but not your name? ›

If it's combined with a few other letters that are addressed to you, you may accidentally open it, thinking that it was yours. The federal statute 18 USC Section 1702 states that it is illegal for individuals to open correspondence that is addressed to other individuals.

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